Kim Jeong-hyeok(’14, Dept. of Biology) said, “On weekends, our students must use student ID cards to enter the school buildings. However, there are many cases of trouble with ADT card readers. There is no repair service for this, so I had an inconvenient experience.” Kim Ji-hyeon(’16, Dept. of Ethics Education) said, “I felt uncomfortable using the library. The sidewalk in front of the library was broken, so I tripped and almost fell over while passing by. In addition, I always feel awkward whenever people sit down in the library because the chairs make a creaking sound.”
  As a result of the recent survey about the discomforts of using the school facilities, a total of 188 respondents, 93%, said that they felt uncomfortable while using the school facilities while 7% of the respondents  did not feel uncomfortable. According to the research, complaints about integrated desks and a lack of trash cans comprised a large portion of the complaints, but there were also complaints about other facilities such as card reader troubles, problems with sidewalks, a lack of street lights, differences in the quality of facilities, smoking areas being too close to main doors of the buildings, and bathroom windows exposing the insides of bathrooms.
  Actually, there are two ways to solve these problems: A complaint report / conversation with the president of CBNU or the Facility Maintenance One-stop Service. On the website of CBNU, there is a site where a complaint can be reported and a conversation with the president of the university can be held, so students can freely talk about the inconveniences and suggest great ideas for the development of CBNU directly to the president of the university. The second is the Facility Maintenance One-stop Service which was enforced in May 2011 by the Department of Facilities for the purpose of improving facility administrative services. This repair service can be utilized by accessing the website or by calling 2222. Every Tuesday, 4 employees are assigned to the 13 college departments and 7 supplementary facilities. They look around the sites and handle matters quickly when they find facilities that require repair work.
  However, students of CBNU have not taken the aforementioned steps to solve their discomfort. Kim Jong-moon, a leader of facility team Ι of the Department of Facilities in CBNU, said, “We are having difficulty with a scarcity of workforce and budget because our department is managing all facilities on campus. However, in the past, the level of satisfaction concerning the one-stop service for maintenance and repair was highly lauded by students and staff members of CBNU. The proportion of satisfaction was 88.3% as of October 2016 and 91.1% as of January 2017. The high evaluation occurred because facility employees visited the sites to maintain and repair things. It is common to work all night and come out on weekends to make sure that facilities are well-prepared for members of CBNU.”
  Despite the favorable response to complaints about the facilities, the reason why the surveys showed a negative result is that many students did not take any action on their own even if they had trouble using the school facilities. The Department of Facilities can’t tell who is experiencing the inconveniences because they just complain amongst themselves. The students of the school should be aware that the Facility Maintenance One-stop Service is operated by the Department of Facilities and that the university runs a complaint report / conversation with the president on the homepage. Then, they should be able to utilize them when difficulties arise. In that way, the school will receive and resolve the complaints quickly.

By Kim Min-jeong
mj38@cbnu.ac.kr